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Refund policy
At Posture Align, customer satisfaction is our highest priority. We are committed to providing high-quality health and wellness products and responsive after-sales support. If you have any concerns regarding your purchase, we encourage you to contact us so we can review the matter and work towards a fair and appropriate solution.
While we strive to assist our customers wherever possible, all returns and exchanges are subject to the policy outlined below, which is designed to ensure fairness, hygiene, and product safety for all customers.
Returns & Exchanges
We offer a 30-day return and exchange policy, starting from the date you receive your item, in accordance with fair consumer practices.
Returns and exchanges are only applicable to products purchased directly from the official Posture Align Shopify store. Items purchased from third-party platforms, resellers, marketplaces, or other retail channels are not eligible.
To be eligible for a return or exchange:
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The product must be unused, unworn, and in its original condition
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Original packaging must be intact, unopened, and unremoved
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Proof of purchase (order confirmation or receipt) is required
Due to hygiene, health, and safety considerations, we are unable to accept returns or exchanges for:
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Products that have been used, tried, or tested
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Products with opened, damaged, or removed original packaging
This policy is in place to protect all customers and to maintain product hygiene and safety standards.
How to Request a Return or Exchange
To request a return or exchange, please contact us within 30 days of receiving your order:
E-mail: wecare@posturealign.com.my or Phone: +6011-1123 9868
All return or exchange requests are subject to review and approval. Items sent back without prior approval will not be accepted. Once approved, we will provide instructions on how and where to return the item.
Defective, Damaged, or Incorrect Items
Please inspect your order upon receipt. If you receive an item that is defective, damaged, or incorrect, please contact us promptly. In accordance with consumer protection guidelines, we will assess the issue and offer an appropriate resolution, which may include a replacement or refund where applicable.
Refunds
Once your returned item has been received and inspected, we will notify you of the outcome. If approved, refunds will be processed to the original payment method within 10 business days. Please note that processing times may vary depending on your bank or payment provider.
If more than 15 business days have passed since your refund was approved, please contact us at wecare@posturealign.com.my or +6011-1123 9868.